Enquiries
Get in touch with us
General and support enquiries
Media enquiries
Law enforcement and regulatory enquiries (see below)
Please note: we will not respond to enquiries sent to this mailbox if you are not from a law enforcement or regulatory agency.
Law Enforcement or Regulatory Enquiries
Court orders, notices and law enforcement enquiries should be addressed to CoinJar Australia Pty Ltd by email to compliance@coinjar.com.
CoinJar will only respond to valid requests or notices issued in compliance with applicable law.
Law enforcement enquiries must also include a formal request on letterhead which is dated and signed by an authorised person, which includes:
- the subject or individual(s) of the request
- the information requested
- the statutory powers under which the information is requested (if any)
- confirmation that the information is required for the prevention, detection, investigation and prosecution or punishment of criminal offences.
CoinJar’s digital currency exchange services are operated by CoinJar Australia Pty Ltd ACN 648 570 807, a registered digital currency exchange provider with AUSTRAC.
CoinJar Card is a prepaid Mastercard issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to license by Mastercard. CoinJar Australia Pty Ltd is an authorised representative of EML Payment Solutions Limited (AR No 1290193). We recommend you consider the and before making any decision to acquire the product. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
Google Pay is a trademark of Google LLC. Apple Pay is a trademark of Apple Inc.
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